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CTSP® Assessment
CTSP® Certification Exam
Designed to Measure Professional Competency
The CTSP® examination is a professional online assessment developed to evaluate competency across modern Technical Sales and solution-selling environments.
The examination focuses on practical understanding, professional methodologies, customer engagement principles, and Technical Sales best practices.
Designed to assess practical decision-making and professional judgment — not memorization.
ONLINE COMPETENCY ASSESSMENT
CTSP® Certification Examination
60
Multiple-Choice Questions
90 MIN
Online Assessment
75%
Passing Score
UP TO 3
Attempts Included
SCENARIO-BASED
Questions drawn from real-world technical sales situations
What the Examination Assesses
Assessment Scope
CTSP® examinations evaluate a candidate’s ability to apply technical sales knowledge across realistic professional situations.
01
Interpret Customer Situations
Understand customer needs, priorities, requirements, constraints, and the professional context of the situation.
02
Identify Technical & Commercial Considerations
Recognize the technical, business, commercial, and customer factors relevant to a professional decision.
03
Evaluate Alternative Courses of Action
Assess different approaches and determine how each may affect the customer, solution, opportunity, or commercial outcome.
04
Position Solutions Appropriately
Connect technical capabilities with customer requirements and communicate relevant business and technical value.
05
Respond to Customer Concerns & Objections
Evaluate customer concerns, objections, and challenges and determine an appropriate professional response.
06
Navigate Commercial Situations
Apply technical sales knowledge when dealing with proposals, commercial discussions, value, price, risk, and customer decision-making.
07
Apply Professional Judgment
Balance technical and commercial considerations and exercise sound professional judgment across different situations.
08
Make Effective Decisions
Determine appropriate actions throughout different stages of the technical sales process.
Scenario-Based Assessment
Scenario-Based Assessment
Technical sales professionals regularly operate in situations where there is no single piece of information that determines the right response.
CTSP® scenario-based questions are designed to reflect situations candidates may encounter when working with customers, technical teams, decision-makers, procurement stakeholders, consultants, contractors, and other participants in complex B2B sales environments.
Candidates are expected to interpret the situation, consider the relevant technical and commercial factors, evaluate available options, and determine the most appropriate professional response.
UNDERSTAND → APPLY → EVALUATE → DECIDE
Examination Delivery
Online Examination Experience
The CTSP® examination is delivered entirely online, allowing candidates to complete the assessment from their preferred location.
Candidates can take the examination once they feel adequately prepared using the official CTSP® Certification Knowledge Guide and applicable preparation resources.
Before beginning the assessment, candidates receive the examination access information and instructions required to complete the examination.
Successful Completion
After the Examination
Candidates who achieve the required passing score successfully complete the CTSP® certification assessment.
Successful candidates become eligible to receive their official ITSA-CTSP® professional credential, including: Official Digital Certificate Unique Credential ID Digital Badge Public Credential Verification Official ITSA® Certification Record
The credential provides verifiable recognition of the professional competency demonstrated through the CTSP® certification process.
01 — Official Digital Certificate
02 — Unique Credential ID
03 — Digital Badge
04 — Public Credential Verification
05 — Official ITSA® Certification Record
