1. About This Privacy Notice
 

ITSA® — International Technical Sales Association — respects the privacy of candidates, credential holders, members, website visitors, and other individuals who interact with our services.

This Privacy Notice explains what personal information ITSA® may collect, how it is used, when it may be shared, how long it may be retained, and the rights that may be available to you under applicable data protection laws.

By using the ITSA® website or submitting information through our forms, certification processes, membership services, or other services, your personal information will be handled as described in this Privacy Notice.
 

2. Information We Collect
 

Depending on how you interact with ITSA®, we may collect information such as:

• Name

• Email address

• Country or region

• Job title and professional role

• Employer or organization

• Professional experience

• Certification interests and specialization

• Certification application information

• Membership information

• Assessment and examination records

• Certification results

• Credential and membership IDs

• Credential issue and verification information

• Communications with ITSA®

• Information submitted through support or contact requests

• Employer or recruiter information submitted through credential support services

• Website and technical usage information

• Information relating to payments and transactions
   

Payments may be processed through third-party payment providers. ITSA® does not necessarily receive or store complete payment-card information where payment details are processed directly by those providers.
 

3. How We Use Personal Information
 

ITSA® may use personal information to:

• Respond to certification and membership inquiries

• Review certification applications

• Register candidates and members

• Provide access to study materials and professional resources

• Provide access to assessments

• Administer certification and membership programs

• Record assessment outcomes

• Issue certificates, badges, membership credentials, and credential IDs

• Maintain credential and membership verification records

• Provide Employer Credential Support and related professional services

• Process payments and maintain transaction records

• Provide candidate, member, and technical support

• Communicate important service, credential, assessment, or account information

• Maintain the security and integrity of ITSA® systems

• Prevent fraud, unauthorized access, and misuse

• Improve ITSA® programs, services, website functionality, and user experience

• Meet applicable legal, administrative, accounting, or compliance requirements

ITSA® does not sell personal information to advertisers.
 

4. Legal Basis for Processing
 

Where applicable data protection law requires a legal basis for processing personal information, ITSA® may rely on one or more of the following:
 

Contractual Necessity

Processing necessary to provide a certification, membership, assessment, credential, digital resource, support service, or other service requested or purchased by you.
 

Legitimate Interests

Processing reasonably necessary for ITSA® operations, including service administration, credential verification, program improvement, fraud prevention, system security, professional communications, and protection of ITSA® services and intellectual property.
 

Consent

Processing based on your consent where consent is appropriate or required, including certain optional communications or uses of information.

Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law.
 

Legal Obligations

Processing necessary to comply with applicable legal, regulatory, accounting, tax, or other obligations.
 

5. Service & Email Communications
 

ITSA® may send communications necessary to provide or administer its services, including:

• Application updates

• Payment confirmations

• Candidate access information

• Assessment instructions

• Certification results

• Credential information

• Membership information

• Verification information

• Service or platform updates

• Responses to support requests
   

These communications are considered part of the relevant service.

ITSA® may also send optional professional, educational, certification, membership, or organizational updates where permitted.
 

Where required, recipients may unsubscribe from optional marketing or promotional communications. Unsubscribing from optional communications will not prevent ITSA® from sending essential service-related messages.
 

6. Credential & Membership Verification
 

Certain information relating to ITSA® credentials and professional membership may be made available for verification purposes.
 

Publicly verifiable information may include:
 

• Credential or member name

• Certification or membership title

• Certification level and specialization

• Credential or membership ID

• Issue date

• Credential or membership status

• Verification information or verification link
   

This information is made available to allow employers, recruiters, clients, institutions, and other third parties to confirm the authenticity and status of an ITSA® credential or professional membership.
 

ITSA® does not intend to make unrelated personal information publicly available through its verification services.

Certain credential records may be retained for an extended period, including after completion of a certification program, where necessary to maintain the integrity and historical verification of credentials issued by ITSA®.
 

7. Employer Credential Support
 

Credential holders may request ITSA® to communicate directly with a prospective employer or recruiter for credential and competency verification purposes.
 

When using this service, ITSA® may process information such as:
 

• Credential holder name

• Credential ID

• Certification level and specialization

• Position being applied for

• Employer or organization name

• Employer or recruiter name

• Professional email address

• Relevant application information provided by the credential holder
   

This information is used for the purpose of reviewing and fulfilling the credential holder's requested Employer Credential Support service.
 

Information about employers or recruiters submitted by a credential holder will not be used by ITSA® for unrelated marketing purposes solely because it was provided through a credential support request.
 

8. Sharing Information With Service Providers
 

ITSA® may use trusted third-party service providers to operate and deliver its services.

These may include providers supporting:

• Website hosting and infrastructure

• Payment processing

• Online assessments

• Digital credential and badge issuance

• Email and communications

• File and resource delivery

• Credential verification

• Data storage

• Analytics

• Security and technical operations
   

Personal information may be shared with these providers only where reasonably necessary for the relevant service or operational purpose.
 

Third-party providers may process information according to their own privacy policies and contractual obligations.

ITSA® may also disclose information where required by law, legal process, or a valid request from an authorized public authority.
 

9. International Data Transfers
 

ITSA® operates internationally and may use service providers located in different countries.

As a result, personal information may be processed, stored, or transferred outside the country or region in which you are located.

Where required by applicable data protection law, ITSA® will take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.

Data protection laws may differ between jurisdictions.
 

10. Cookies & Website Analytics
 

The ITSA® website may use cookies and similar technologies to support:

• Website functionality

• Security

• User preferences

• Performance monitoring

• Website analytics

• Understanding how visitors interact with the website
   

Some cookies may be provided by third-party services used by the website.

Where required by applicable law, users may be given options to manage or consent to non-essential cookies.

Users may also be able to manage cookies through their browser settings.
 

11. Data Security
 

ITSA® takes reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet-based service, electronic transmission, or storage system can be guaranteed to be completely secure.
 

Users are responsible for protecting passwords, candidate access credentials, verification links, and other account or service information provided to them.
 

12. Data Retention
 

ITSA® retains personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, credentialing, verification, accounting, security, administrative, and legal purposes.

Retention periods may vary depending on the type of information and service involved.
 

For example:
 

• Inquiry and communication records may be retained for service and administrative purposes.

• Payment and transaction records may be retained as required for accounting, tax, or legal purposes.

• Assessment and certification records may be retained to maintain certification history and credential integrity.

• Credential and membership verification information may be retained for extended periods where necessary to preserve an accurate verification record.
   

When personal information is no longer reasonably required, ITSA® may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
 

13. Your Privacy Rights
 

Depending on your location and applicable data protection law, you may have rights regarding your personal information, including the right to:

• Request access to personal information held about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information

• Request restriction of certain processing

• Object to certain processing

• Request transfer or portability of certain information

• Withdraw consent where processing is based on consent

• Raise a concern regarding how your personal information is handled
   

These rights are not absolute and may be subject to legal, administrative, credential-verification, recordkeeping, or other permitted exceptions.
 

For example, ITSA® may need to retain certain certification, assessment, transaction, or credential-verification records even where deletion of other personal information is requested.
 

To make a privacy-related request, contact:

info@itsa-global.org

ITSA® may request reasonable information to verify your identity before processing a privacy request.

You may also have the right to raise a complaint with the relevant data protection or supervisory authority in your jurisdiction.
 

14. Third-Party Links
 

The ITSA® website may contain links to external websites or services.

ITSA® is not responsible for the privacy practices, security, content, or data-handling practices of third-party websites that are not controlled by ITSA®.
 

Users should review the privacy policies of third-party services they choose to access.
 

15. Updates to This Privacy Notice
 

ITSA® may update this Privacy Notice from time to time to reflect changes in its services, technologies, operational practices, or applicable requirements.
 

Updated versions will become effective when published on the ITSA® website unless otherwise stated.

Users are encouraged to review this Privacy Notice periodically.
 

16. Contact
 

For questions, concerns, or requests relating to this Privacy Notice or the handling of personal information:

Email
info@itsa-global.org

Organization
ITSA® — International Technical Sales Association