Technical Sales Certification Support Specialist

Organization

ITSA®

Location

Employment Type

Remote — Open to Applicants Worldwide

Part-Time

Working Hours

Compensation

20 Hours per Week

Compensation: Competitive, based on location, qualifications, and experience.

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Join ITSA® and Make a Global Impact

ITSA® is an international professional organization dedicated to advancing excellence in technical sales through professional certification and career development. Through certification programs such as CTSP®, ITSA supports professionals working in Technical Sales, Sales Engineering, Pre-Sales, B2B Sales, Technology Sales, and related disciplines across international markets.

We are seeking a detail-oriented and proactive Technical Sales Certification Support Specialist to support certification candidates throughout their professional certification journey. In this part-time, remote role, you will help candidates navigate certification requirements, monitor their progress, coordinate communications, and contribute to delivering an exceptional candidate experience worldwide.

What You'll Do

Candidate Support: Assist certification candidates throughout the certification process, from initial registration through completion, responding professionally to inquiries and providing guidance on requirements and procedures.
Progress Monitoring: Track candidate progress, follow up on outstanding requirements, send timely reminders, and help candidates stay informed about their next steps.
Communication & Coordination: Maintain professional communication with candidates across countries and time zones, coordinate with the ITSA team, and help resolve candidate inquiries efficiently.
Records & Candidate Experience: Maintain accurate candidate records, update tracking systems, and identify opportunities to improve candidate engagement and the overall certification experience.

What We're Looking For

Excellent Communication Skills: Strong written and spoken English, with the ability to communicate clearly and professionally with candidates from diverse international backgrounds.
Relevant Experience & Industry Knowledge: Previous experience in Customer Support, Customer Success, Candidate Services, or Sales Operations. Familiarity with Technical Sales, Sales Engineering, B2B Sales, or professional certification programs is highly desirable.
Organization & Digital Proficiency: Strong organizational skills, attention to detail, and proficiency with email, spreadsheets, and online collaboration tools, with the ability to work independently in a remote environment.

Be Part of a Global Professional Community

Global Exposure

Work with technical sales professionals and certification candidates from around the world.

Professional Development

Gain hands-on experience in professional certification operations and candidate support.

Meaningful Contribution

Help professionals achieve their certification goals and advance their careers.

Remote Collaboration

Work remotely from anywhere.

Ready to Join ITSA®?

If you are organized, proactive and passionate about helping professionals achieve their certification goals, we encourage you to apply.

Apply for This Position

Applications are processed through Indeed.

Explore ITSA Certifications

Advance Your Career in Technical Sales

ITSA® offers professional certification programs designed to validate and elevate your expertise, including CTSP® for Technical Sales, Sales Engineering and related disciplines.